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Product Associate

Engineering is what drives Fareportal.  We are one of the fastest growing travel technology companies in the world; our portfolio of travel brands, including our flagship, CheapOair.com, receive over 300 million visitors annually. We are seeking a Product Associate role with strong GDS knowledge to support our fast growing direct connect product.

The Product Associate will be working closely with the Product Owner(s) & Product Analyst(s). He/she understands the user and product at a high-level, monitors and reports product conversion rate, booking funnel data and customer feedback hourly to the product analyst, product owner and other team members.

There isn’t a better time to join our growing global team!!

Responsibilities

  • Understand the LCC product, and API connections from end to end.
  • Support Product analyst in creating user stories that define new features for tech teams
  • Support Product analyst in managing the product roadmap of features and product ideas
  • Prepare and organize project status and risk reporting to management.
  • Ensure deadlines are met.
  • Have an open eye for improving processes.
  • Create and enhance existing relationships with Suppliers of the LCC product.
  • Ensure we have complete coverage of most popular airlines for top destinations.
  • Ensure our fares are competitive versus other OTAs.
  • Ensure our fares are lowest (yet profitable) on all metas.
  • Monitor top KPIs hourly throughout the day (traffic, conversion, revenue, customer satisfaction) using funnel reports and online report manager.
  • Compare current performance to previous day/week/year for any changes.
  • Maintain accurate and complete product related information.
  • Identify process improvements to achieve goals related to product marketing and customer support.
  • Identify product related ideas and opportunities based on industry trends, current market environment and competitive trends.
  • Review FDA responses/report on a daily basis and validate price parity issues in the LCC.

Requirements:

  • 1 or more years of experience in a product role.
  • Highly organized with strong analytical skills and mindset.
  • Background in IT or Technology a plus.
  • Knowledgeable in API integrations is a big plus.
  • Hands on experience with data analysis using Power BI, SQL data stores, data cubes etc is a plus.
  • Experience in Excel a plus.
  • Excellent written and verbal communication skills.
  • Attention to detail is exceptionally important.
  • Experience with meta sites is a plus.
  • Experience in air travel; preferably in OTA or TMC is a plus
  • Working knowledge of GDS is a plus
  • Ability to thrive in a busy, time sensitive environment; where flexibility and adaptability are key areas.
  • Critical thinking for analyzing problems and presenting solutions/recommendations in a structured format
  • Keen interpersonal skills to influence desired outcomes working with a range of stakeholders
  • Highly motivated self-starter; ability to work both independently as well as part of a team.

What we offer​

  • Recreation lounge
  • Team building activities
  • Fun team outings
  • Unlimited coffee
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