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Bilingual Fraud Prevention Agent

People are at the core of Fareportal. We are one of the fastest growing travel technology companies in the world; our portfolio of travel brands, including flagship product CheapOair, receive over 100 million visitors annually.

We are currently seeking a skilled Bilingual Fraud Prevention Agent for our Credit Card Verification team. This person will be responsible not only for fraud prevention for our US business but also for our Spanish speaking customers.

The ideal candidate will have a strong background in customer service and experience with the credit card verification process.

There isn’t a better time to join our growing team!

Responsibilities

  • Addressing and resolving Credit Card Verification team issues
  • Contacting customers and banks to verify credit card information on a daily basis – for international and domestic cards
  • Responding to customer calls, e-mails and resolving customer concerns in the most courteous and professional manner
  • Processing interdepartmental queries and requirements regarding credit card verification
  • Routing calls to the relevant departments
  • Handling any required data entry
  • Generating reports as required by the manager
  • Must be able to adapt and take on any additional responsibilities within the team as per changing business needs and demands

Requirements

Background

  • 1-2 years of credit card fraud detection experience
  • Excellent verbal and written communication skills required in English and Spanish
  • Experience with credit card processing/verifications
  • Experienced with customer service
  • Must be proactive, detail oriented and a quick learner
  • Ability to work in a fast paced environment and work under pressure
  • Experience in the Travel Industry is preferred

Skills

  • Basic knowledge of an Airline Reservation system (GDS) preferred
  • Working knowledge of Destination Geography and City codes is a plus
  • Proficiency with Microsoft Office applications

What we offer

Plenty of vacation time 
Flexible work hours 
Medical, dental and vision benefits 
Flexible spending accounts 
Travel benefits 
Team outings 
Corporate discounts 
Breakfast bar 
Unlimited coffee

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