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Billing Agent

People are at the core of Fareportal. We are one of the fastest growing ecommerce companies in the world; our portfolio of travel brands, including flagship product CheapOair, receives over 100 million visitors annually.

We are seeking Billing Agents with great energy, excellent customer service skills and travel or airline industry experience for our expanding OneTravel division contact center team, located in Las Vegas, NV. 

There isn’t a better time to join our growing global team!

Responsibilities:

  • Provide our clients with the highest level of customer service.
  • Communicate and explain our billing policies, processes and procedures to clients.
  • Respond to client emails and phone calls in a timely, professional manner.
  • Resolve all client concerns and issues with patience, understanding and the highest degree of professionalism.
  • Request and review client documents required to research and resolve solve questions and/or issues.

Requirements:

Background

  • Minimum 1-2 years experience 
  • Prior inbound call center customer service/sales experience.
  • Current or recent travel agency/airline experience is highly preferred.
  • Prior banking/finance experience is highly preferred.

Skills

  • Ability to manage and prioritize multiple tasks in a high-volume, fast paced environment.
  • Strong problem solving skills and the ability to resolve difficult situations in a timely, professional manner.
  • Excellent interpersonal and verbal/written communication skills.
  • Must be well organized and detail oriented.
  • Knowledge of a second language is highly preferred.

This role will offer the opportunity to work for an exciting company in the midst of tremendous hyper-growth, and provides an environment for your ideas to flourish within a creative, supportive team of industry experts. In addition, Fareportal provides an attractive compensation package, including competitive salaries, monthly bonuses and incentives, paired with excellent benefits programs, including health insurance, 401(k), generous paid time off and travel benefits.

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