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IT Engineer

The IT Engineer position is an individual contributor role and part of the IT Engineering & Operations group responsible for the architecture, design, implementation and project management of the company’s internal and cloud-based infrastructure. Key focus areas of the position include:


  • Continuous Innovation: Continually look at emerging technologies and assess whether they are the right fit for Fareportal, with emphasis on creating cost savings and/or value-creation opportunities;
  • Technical Design: Design new hardware, software and network solutions based on the requirements and feedback of the business stakeholders.  Redesign or refresh existing solutions to realign and meet our ever-changing business needs. Prepare and maintain architectural and design documentation of the company’s infrastructure, both internal and cloud based.
  • Project Management: Owns IT Engineering projects and ensures that the solutions are delivered in a timely manner within the resource, budgetary and timeframe requirements.
  • Implementation: Ensure that the implementation of new solutions or the implementation of redesigned existing solutions is done in a quality way, work hand-in-hand with vendors and other internal departments.
  • Level 3 Technical Support: Provide advanced subject matter expertise and level 3 support services to the IT Operations teams.
  • Vendor Management: Manage relationships and work with vendors to escalate complex issues when appropriate; evaluation of vendor/supplier proposals.
  • Capacity Planning: Ensure capacity planning is reviewed on a regular basis in conjunction with other stakeholders.  Coordinate and work collaboratively with other departments in order to understand and meet business requirements.
  • Budgeting & Forecasting Support: Contribute to budgetary requirements for new solutions or existing solution upgrades/replacements.
  • Disaster Recovery/Business Continuity: Contribute to business continuity and disaster recovery (DR) plans and initiates routine review and testing of DR plans.


Required Skills:

  • SME troubleshooting skills
  • Capacity planning
  • Solution architecture/designing
  • Project management & delivery
  • Strong knowledge of infrastructure technologies, networking and cloud-based services
  • Experience with high availability, high transaction volume technical environments; familiarity with online retail/commerce technology stacks.
  • Graduate/ IT Diploma with minimum of 10 years of in-depth infrastructure experience.
  • Minimum 5 years of leadership experience in leading IT teams
  • Minimum 5 years of leading projects
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