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Manager - Content Development

People are at the core of Fareportal. We are one of the fastest growing travel technology companies in the world; our portfolio of travel brands, including flagship product CheapOair, receives over 100 million visitors annually.    

Fareportal is hiring a highly talented and motivated Content Development Manager. You will be responsible for Designing, developing training content for new hire training, refresher training & eLearning Repository. You will update the seniors for training content covering process changes,  automation updates & enhancements.

Responsibilities:

  • Design, develop & control training content for new hire training, refresher / recurrent training & eLearning repository.
  • Create & manage process flows relevant to business & training needs.
  • Create, review & control Standard Operating Procedures for various training processes.
  • Update management for training content covering process changes,  automation updates & enhancement.
  • Work with different SPOCs at different levels to drive training content initiatives.

Requirements:

  • Excellent communication skills (written & verbal).
  • Bachelor’s degree in any stream .
  • Instructional design certified or equivalent / relevant experience (minimum 5 years exposure to content development in training domain).
  • Minimum 3 years’ experience in a world class Travel Company working on various GDS platforms.
  • Comprehension of Airline&GDS relationships.
  • Ability to support multiple project roll outs.
  • Strong interpersonal skills.
  • Flexibility, adaptability &ability to handle/integrate multiple channels of feedback.
  • Practical problem solving skills and ability to suggest options and alternatives.
  • Sensitivity to persons of different educational, economic, cultural or racial backgrounds.
  • Track record of successful performance, both as an individual and as a team contributor.

What we offer

  • Free transportation
  • Complimentary meals
  • Recreation lounge
  • Team building activities
  • Fun team outings
  • Unlimited coffee
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