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IT Help Desk Associate

People are at the core of Fareportal. We are one of the fastest growing travel technology companies in the world; our portfolio of travel brands, including flagship product CheapOair, receives over 100 million visitors annually. 

We are seeking an IT Help Desk Associate to function as a point of contact for all operations in our New York office. The right candidate will not only manage day to day IT operations but also assist our senior IT staff with performing day to day corporate help desk duties. The person in this role will be responsible for maintaining corporate systems and infrastructure and for assisting corporate end users with any and all technical issues.

This role will enjoy great visibility and have tremendous ownership!

Responsibilities:

  • Responsible for providing corporate end user support.
  • Handle Tier 3 escalations requests directly by phone and/or using remote access tool (Bomgar).
  • Follow up on outstanding requests and ensure timely resolution.
  • Support to in house applications as well as standard business applications.
  • Developing, maintaining and implementing servers /systems in a mixed technology environment.
  • Perform routine Active Directory administration tasks.
  •  MS Active Directory Group Policy configuration, deployment and management.
  •  MS WSUS patch management.  
  • Systems Imaging deployment and management.
  • Symantec Backup Exec configuration and administration.
  • Developing solutions for complex network, desktop, and server problems.
  • Analyzing existing systems and making proactive recommendations for improvements.

Requirements:

  • Computer Science/Information systems background with 2 years of IT experience.
  • Must be resourceful and able to take initiative in a dynamic environment.
  • Ability to effectively and efficiently troubleshoot technical problems.
  • Advanced knowledge of current Microsoft desktop and server operating systems.
  • Strong knowledge of DHCP, DNS, SMTP, FTP, SFTP,TCP-IP, RDP, VPN, Vlan Configuration.
  • Proficiency in Microsoft Products and Applications; Office 365, SharePoint.
  • Familiarity with network troubleshooting process and tools
  • Professional customer service skills
  • Strong written and oral communication skills
  • Ability and willingness to work in an environment providing 24x7x365 support
  • Experience with industry standard backup procedures
  • Aptitude to be the first point of contact for corporate IT support and team.
  • Ability to independently research a problem using available resources, such as manuals, training materials and the Internet

What we offer

  • Plenty of vacation time
  • Flexible work hours
  • Medical, dental and vision benefits
  • Flexible spending accounts
  • Travel benefits
  • Team outings
  • Corporate discounts
  • Breakfast bar
  • Unlimited coffee
Read More

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