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Bilingual Travel Agent (Spanish/English)

People are at the core of Cheapoair. We are one of the fastest growing travel technology companies in the world; our portfolio of travel brands, receives over 100 million visitors annually.   

We are seeking energetic, highly motivated Bilingual Travel Agents with strong sales acumen and a proven track record of success. As a Bilingual Travel Agent at Fareportal, you will be working in our growing CheapOair division contact center, located in Mexico City.

There isn’t a better time to join our growing global team!

Responsibilities

  • Provide our Spanish and English-speaking clients with the best travel package deals.
  • Offer prompt, accurate and courteous service to clients.
  • Assist clients with reservations, transfers and changes.
  • Respond to client questions, concerns and billing inquiries with the highest degree of professionalism.
  • Secure new client sales and retention through exceptional customer care.

Requirements

  • Recent travel agency/airline experience.
  • Prior inbound call center customer care/sales experience.
  • Qualified candidates should be bilingual (written and verbal) in Spanish/English.
  • GDS experience (SABRE and/or Amadeus)
  • Flexible availability including mornings, evenings, and weekends as needed.

What we offer

  • Competitive base salary
  • Monthly incentives
  • All benefits required by Mexican law: vacation time, vacation prime, Sunday and holiday prime, Christmas bonus, IMSS, INVFONAVIT and FONACOT
  • Paid overtime according to operational requirements
  • 2 days off, per week
  • Fun team environment
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